Returns & Replacements
Not happy with your order? We make returns simple and hassle-free.
How Returns Work
Initiate a Return
Go to Your Orders in your account, select the item you want to return, and click "Return or Replace Items". Choose a reason and confirm.
Schedule a Pickup
Once approved, our logistics partner will schedule a pickup from your doorstep within 2–3 business days. No need to visit a drop-off centre.
Item is Inspected
After pickup we inspect the item. Items must be unused, in original packaging, with all tags and accessories intact.
Refund Issued
Approved refunds are credited to your original payment method within 5–7 business days, or as Unboxio credit within 24 hours.
Return Window by Category
| Category | Return Window | Conditions |
|---|---|---|
| Electronics | 7 days | Must be sealed/unopened. Report damage on delivery within 48 hours. |
| Clothing & Accessories | 30 days | Unworn with original tags. Innerwear and swimwear are non-returnable. |
| Home & Kitchen | 30 days | Unused and in original packaging. |
| Beauty & Personal Care | 10 days | Sealed/unused only. |
| Books & Stationery | 15 days | Return only if damaged or defective. |
| Food & Grocery | Non-returnable | Report damage or wrong item within 24 hours for replacement. |
Common Questions
Can I return a gift?
Yes. If you received an item as a gift, you can return it for Unboxio credit. You'll need the order number from the person who sent it.
What if my item arrives damaged?
Report damaged or wrong items within 48 hours of delivery using the Help section in your order. We'll arrange a replacement or full refund immediately.
When will I get my refund?
Refunds to the original payment method take 5–7 business days after we receive your item. Unboxio store credit is instant.
Is return shipping free?
Yes — for most eligible returns we offer free doorstep pickup. In some pin codes, you may need to drop the item at a designated partner location.
Still have questions?
Visit Help Centre